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FREQUENTLY ASKED
QUESTIONS

Welcome to our Frequently Asked Questions section, where you can find quick and concise answers to common questions about our products.

  • Can there be differences in how the wick and candle burn and smell for each candle?
    Yes, both the wicks and essential oils come from Mother Nature, and growing conditions such as light and water can affect the aroma and burn of each candle.
  • Is it normal to have wax left over after the candle has fully burned out?
    Yes, for safety reasons, the wick holder does not allow the candle to burn down past a certain level.
  • How long should my first burn be?
    Your first burn should be long enough to achieve a full melt pool. Due to the large size of our candles, it should take approximately 2.5-3.5 hours, depending on air flow and whether you are burning a refill or a newly poured candle in the vessel. Check out our short video or photo guide for more details.
  • Do I have to trim my wick after each use?
    We highly recommend trimming or pinching back the burnt portion of the wick to where it naturally breaks off. This will help your candle burn properly.
  • Do you test candles before selling them.
    Yes, we spend many hours testing our formulas before any candles get sold.
  • How should I store my candle refills?
    Store your refills in a cool, dry place away from direct sunlight and heat sources. Avoid storing your refills for extended periods of time as this may cause the wax to discolour or the scent to fade.
  • Can I reuse my clay candle vessel?
    Yes, our clay candle vessels are reusable. Simply clean out any remaining wax and wick residue and repurpose the vessel with our organic candle refills, or however you like!
  • Are your candles made with natural ingredients?
    Yes, all of our candles are made with organic, natural ingredients, and premium-quality coco and beeswaxes.
  • How long will my candle last?
    The burn time of our candles is approximately 40 hours. Please refer to the product description for an estimated burn time.
  • Do you offer wholesale pricing?
    Yes, we offer wholesale pricing for retailers interested in carrying our candles in their stores. Please visit our Wholesale Inquiries page for more information.
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